Help Desk

Reduce your phone help desk support by almost 90% and free up your staff! Ask us about our Help Desk software, iTrackPlus!

Are you wasting too much time with IT issues?
Concerned about what that “lost” time translates to in $$?
Frustrated with trying to track the paper trail between employee end-user and IT department?
Ready to manage IT issues more professionally and start eliminating paper trails?

Let WorldWide Computer Solutions show you how with our iTrackPlus Help Desk software!

The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated. From a general or wider perspective, it is an integral part of the service function, responsible for bringing resources together to address a problem or other issue.

Features:
• Complete integration to the Lotus Domino Corporate Address book.
• Add-On modules for Asset Tracking, Auto E-mail response, and ticket generating.
• Track IT Purchases, Inventory, Library Materials and Tracking.
• Several reports available to chart stats and easy export of any view to Microsoft.
• Audit Tracking module integrated for instant access to users’ equipment, software and settings.
• Web-based forms for easier access to all users, whether in the office or on the road.
• Searchable Knowledge Base.

A corporation’s technology is effectively at the front line of its customer service and organizational efficiency. The dependence of organizations on their IT resources means that factors such as availability, access, and reliable data are fundamentals for effective IT management.

The cost benefits of implementing best practice standards for IT service management processes - incident, problem, change, configuration and service level management, etc. - and automating those processes with a system such as iTrackPlus, have been well-documented.

iTrackPlus also allows managers to track inventory, assets, purchasing, e-mail time and date stamps, response times, all within the paperless office environment .